Tools for Humanity approached Iru directly for help, and Iru recommended Remitech’s Professional Services team.
The engagement began with a scoping conversation to understand the blockers, the goals and the shape of the work, followed by a documented project plan covering scope, requirements and timelines, alongside Remitech’s ongoing Navigator+ advisory service. The teams set up a shared Slack channel, a running project document and a clear task list, then met on a regular weekly to fortnightly cadence, with quick questions handled day to day in Slack.
Remitech Technical Consultant, Joe, led the delivery. With admin access to the Iru environment, he carried out a full audit, exporting every blueprint, its parameters and its library items, then mapping the common denominators across them. That made the scale of duplication clear and, just as importantly, gave the team the confidence to act. With an experienced engineer able to confirm what was safe to remove and how each change would behave in production, the IT team no longer had to gauge risk from documentation alone or wait on support tickets.
The work then moved beyond clean-up. Remitech helped Tools for Humanity migrate from classic blueprints to Iru’s newer Assignment Maps, using conditional, if-then-else logic to drive assignment dynamically. To make that work properly, the project looked across the wider environment, reviewing how identity data was structured in the company’s identity provider and ensuring the right attributes were mapped into Iru through SCIM. That allowed assignment to be driven automatically by attributes such as department, so the right devices receive the right configuration without manual intervention. The team also reshaped its Self Service catalogue, auto-installing the applications people need on day one, continuously enforcing non-negotiable security tooling such as vulnerability management, and giving users a trusted internal app store for everything else.
that the fleet is receiving the correct applications, installed and updated in the right way, with fewer gaps and far less risk of a change being missed.
with critical tooling continuously enforced and software channelled through Self Service, reducing the risk of users downloading the wrong things from the web while keeping update schedules under IT control.
where one well-structured change can flow to the right devices automatically rather than being rebuilt team by team.
who find the applications they need already in place and a clear, self-serve route to anything else.
Beyond the technical outcomes, the Navigator+ service has given the team something harder to quantify but just as valuable: peace of mind. Rather than researching, testing and second-guessing every change in isolation, they can raise a question in Slack and get a fast, experienced answer from someone who understands both the technology and their environment.