GoCardless, a global leader in direct bank payments, empowers over 85,000 businesses to get paid seamlessly. As the company scaled its distributed workforce, its Apple device management setup, managed by a third party, was costing the IT team the equivalent of a full-time engineer. Remitech helped them find a better way.
GoCardless, a global leader in direct bank payments, empowers over 85,000 businesses to get paid seamlessly. As the company scaled its distributed workforce, its Apple device management setup, managed by a third party, was costing the IT team the equivalent of a full-time engineer. Remitech helped them find a better way.
GoCardless, a global leader in direct bank payments, empowers over 85,000 businesses to get paid seamlessly. As the company scaled its distributed workforce, its Apple device management setup, managed by a third party, was costing the IT team the equivalent of a full-time engineer. Remitech helped them find a better way.
The Challenge: A 'Beast' of an MDM Was Stifling Growth
The Challenge: A 'Beast' of an MDM Was Stifling Growth
The Challenge: A 'Beast' of an MDM Was Stifling Growth
GoCardless was running a device management solution that was complex, unreliable, and resource-intensive. Device enrolment regularly exceeded an hour, and frequently failed. Software updates were inconsistent, remote wipes weren't reliable, and the IT team was spending almost a full-time engineer's worth of effort just keeping things ticking over.
GoCardless was running a device management solution that was complex, unreliable, and resource-intensive. Device enrolment regularly exceeded an hour, and frequently failed. Software updates were inconsistent, remote wipes weren't reliable, and the IT team was spending almost a full-time engineer's worth of effort just keeping things ticking over.
"We were spending almost a full-time engineer's worth of effort just on our device management."
"We were spending almost a full-time engineer's worth of effort just on our device management."
"We were spending almost a full-time engineer's worth of effort just on our device management."
Marc Littlefair
Marc Littlefair
Marc Littlefair
Head of IT
Head of IT
New hires faced a frustrating first day. Compliance was difficult to maintain. And strategic work, the kind that actually moves the business forward, kept getting pushed aside.
New hires faced a frustrating first day. Compliance was difficult to maintain. And strategic work, the kind that actually moves the business forward, kept getting pushed aside.
New hires faced a frustrating first day. Compliance was difficult to maintain. And strategic work, the kind that actually moves the business forward, kept getting pushed aside.
"I was very impressed. I immediately thought, 'we need this.' The ability to enforce automated software updates without needing user interaction was a key thing for us. It was a no-brainer."
"I was very impressed. I immediately thought, 'we need this.' The ability to enforce automated software updates without needing user interaction was a key thing for us. It was a no-brainer."
“We've now just got a little bit more time to spend doing some actual proper thinking about things. It's giving us more headspace because we're not worrying about our MDM.”
Laura Lorca
Laura Lorca
Laura Lorca
IT Engineer
IT Engineer
The Turning Point: The Right Tool, Introduced the Right Way
The Turning Point: The Right Tool, Introduced the Right Way
The Turning Point: The Right Tool, Introduced the Right Way
Rather than jumping straight to a recommendation, Remitech took the time to understand exactly what GoCardless needed: faster enrolment, reliable patching, better Okta integration, and an IT team with breathing room. Only then did they introduce Kandji, and after a single demo, the path forward was clear.
Rather than jumping straight to a recommendation, Remitech took the time to understand exactly what GoCardless needed: faster enrolment, reliable patching, better Okta integration, and an IT team with breathing room. Only then did they introduce Kandji, and after a single demo, the path forward was clear.
The Migration: 900 Devices, Three Weeks, Zero Disruption
The Migration: 900 Devices, Three Weeks, Zero Disruption
The Migration: 900 Devices, Three Weeks, Zero Disruption
Rather than a disruptive big-bang rollout, GoCardless IT Engineer Laura Lorca designed a user-first migration strategy: a Google Forms booking system offering flexible time slots, live Zoom support during each session, and migrations limited to three mornings per week so normal operations could continue uninterrupted.
The result? 900 devices migrated in three weeks, with an enrolment process that took around three minutes and allowed employees to keep working throughout.
The Results
The Results
The Results
Across fintech, energy, and beyond — from Series A to publicly listed.
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83% faster device enrolment,
83% faster device enrolment,
83% faster device enrolment,
from 60+ minutes down to under 10.
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2
2
A full-time engineer reclaimed,
A full-time engineer reclaimed,
A full-time engineer reclaimed,
manual MDM work eliminated entirely, freeing the team for high-value strategic projects.
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3
Stronger security and compliance,
Stronger security and compliance,
Stronger security and compliance,
reliable automated patching and trustworthy remote commands, meeting the rigorous standards fintech demands.
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4
4
Headspace to think strategically,
Headspace to think strategically,
Headspace to think strategically,
for the first time, the IT team could focus on vulnerability management and proactive improvements rather than firefighting.
"We've now just got a little bit more time to spend doing some actual proper thinking about things. It's giving us more headspace because we're not worrying about our MDM."
"We've now just got a little bit more time to spend doing some actual proper thinking about things. It's giving us more headspace because we're not worrying about our MDM."
"We've now just got a little bit more time to spend doing some actual proper thinking about things. It's giving us more headspace because we're not worrying about our MDM."
Marc Littlefair
Marc Littlefair
Head of IT
Head of IT